Freshdesk Ticketing System : Lets talk about Freshdesk Ticket before knowing what is Freshdesk Ticketing System Review ?
What is Freshdesk?
Freshdesk is considered one of the most reliable customer support platforms available today. It was introduced by Freshworks to make customer service easier and more efficient. Over time, it has been widely adopted by companies across the world, especially small to midsized businesses.
Through Freshdesk, customer conversations are managed from various channels like email, phone, social media, chat under a single dashboard. A clean interface is offered to support teams, so tickets can be tracked, updated, and resolved without confusion. This platform is cloud-based, which means it can be accessed from anywhere without complex installations.
What is Freshdesk Ticketing System ?
The ticketing tool of Freshdesk is designed to convert customer queries into actionable tickets. These tickets are stored in a central inbox where they are sorted, assigned, and tracked until resolution. Each incoming request is treated as a ticket and is automatically categorized based on predefined rules. Multiple agents can collaborate on a single ticket without overlapping responses. This is made possible through features like agent collision detection, internal notes, and ticket assignment workflows. Through automation, repetitive tasks are reduced, and tickets are routed to the right agents without delay.
Different service levels are supported, and customers can be given replies based on defined SLAs (Service Level Agreements). So, the entire support process is streamlined and customer satisfaction is improved.
What is Freshdesk Ticketing System Pricing ?
Below is the table for Freshdesk ticketing system prices
| Plan Name | Price per Agent (Monthly, Billed Annually) | Key Features Included |
|---|---|---|
| Free | ₹0 | Email & Social Ticketing, Knowledge Base, Team Collaboration |
| Growth | ₹1,199 | Automations, SLA Management, Collision Detection, Reporting |
| Pro | ₹3,899 | Round robin Routing, CSAT Surveys, Custom Roles, Multiple SLAs |
| Enterprise | ₹5,199 | Skill based Routing, Audit Logs, AI Freddy Copilot, Sandbox |
These prices are in Indian Rupees and may vary slightly based on region or promotions. A free trial is provided for users who wish to test the features before subscribing to a paid plan.
Advanced features like AI bots, self service automation, and telephony integration are available as add on. Their cost is charged separately and can be included based on the chosen plan.
Freshdesk Ticketing System Review
Freshdesk has been appreciated for its simplicity and powerful features. A good balance between affordability and functionality has been maintained, especially for startups and growing businesses. So, below we are knowing about Freshdesk ticketing system review with the help of pros and cons of it.
Freshdesk Ticketing system pros
- A users friendly interface that is easy to navigate.
- Reliable automation that reduces manual work for agents.
- Multichannel support that includes email, phone, chat, and social media.
- Scalability, which allows businesses to start small and grow gradually.
- Integration with popular tools like Slack, WhatsApp, and Shopify.
Freshdesk Ticketing system cons
- Advanced reporting features can feel overwhelming to new users.
- Some premium features are placed behind higher level tier plans.
- Response time of customer support has been found slow by certain users, especially on community forums.
This Freshdesk Ticketing System Review is based on the users reviews on official website and from forums
Find Freshdesk Ticketing Number
Freshdesk support can be reached in multiple ways, depending on the plan subscribed to. For paid users on Pro and Enterprise plans, dedicated phone support is provided. However, the exact contact number is made visible only after logging into the Freshdesk portal. To find the correct Freshdesk ticketing number or support number…
- Sign in to your Freshdesk account.
- Navigate to the “Support” or “Help” section.
- Choose the “Contact Us” or “Call Us” option based on your plan.
- Regional phone numbers and operating hours will be displayed.
What are the types of Freshdesk Ticket
Several types of tickets are handled within the Freshdesk system. These are categorized based on the nature of the query and the required resolution time. The main ticket types include:
- Incident Tickets – Raised when something breaks or stops working.
- Service Requests – Created when a user asks for a new service or feature.
- Tasks – Used internally to assign a to do within a team.
- Problem Tickets – Opened to report recurring issues that affect multiple users.
- Change Requests – Created when a change in system setup or process is needed.
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